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Quiet (Fan-less liquid-loop cooling system with powerful Core-i processor), Acer Bio Protection Fingerprint Support, QHD 2160 x 1440 resolutions allows you to see everything in incredibly fine detail, one finger multi-position kickstand reclines up to 165 degrees to adjust fluidly to almost any viewing angle, Skype certified, 10.5 hours battery life Last Updated @ 10/31/2018 3:54:18 PM |
Acer Official Store only accepts NetPay because of the protection and security to customer. By using NetPay, we can confidently provide customers with a reliable and secure online checkout experience which is just few simple clicks and steps.
We will be informed by system automatically about your payment once you have paid by Netpay (either by Internet banking or Credit Card).
All purchases from Acer Official Store may have shipping fee cost involved. Please refer to each of the product posting details for more information.
This document is intended to explain Acers service policies and services offered by Technical Services Business unit which operates the Acer Care Centres in Malaysia.
If you need further clarifications, we can be contacted by the following ways:
ACER SERVICE STANDARDS AND RESPONSIBILITIES
Acer Care Centre
The Acer Care Centre will provide all level of services and support for any products sold by Acer in Malaysia to dealers as well as to customers who wish to be serviced directly by Acer.
The 1st level of service and support includes:
The 2nd level of service and support includes:
All products to be serviced are carried in the nearest Acer Care service centre or authorised acer dealers.
Acer Care Centre business hours are Mondays to Fridays (Sunday to Thursdays in Kelantan), 9.00am to 6.00pm in Peninsular Malaysia and 8:30am to 5:30pm in East Malaysia.
WARRANTY
Standard Warranty Terms And Conditions
View the Limited Product Warranty Matrix Chart
PROBLEM ESCALATION and ADD-ONS
Add-Ons / accessories
All Acer Care Centres currently do provide add-ons and accessories for sale to our dealers. Due to the long list of parts available, it would not be possible to provide the list here. However, you may use the spare parts order form to request for a quotation from Acer Care Centre.
Component parts
Components are also available from any Acer Care Centre in the event that you wish to repair Out-Of-Warranty goods. Please note that normally, these components require a high level of technical competence and expensive equipment. If you wish, you may send the items to us for repairs.
Modules
Field replaceable/serviceable modules like power supply units, CPU cards are available and can be obtained from your nearest Acer Care Centre. Please call for latest pricing.
Upgrades
A full range of upgrades is available from Acer Care Centre. We would be able to advice you on the upgrades in view of price/performance and also the cost effectiveness of upgrades.
Please call your nearest Acer Care Centre (Hotline: 1-800-88-1918 ; Voice:8026 6226) or email us at: ama.acercare@acer.com
OTHER SERVICES
ELECTRONIC REPAIRS
All Acer Care Centres has a comprehensive repair tool set and diagnostics tools to provide electronic bench repairs (up to component level trouble-shooting) for PCs and other peripherals and all electronic repairs are carried out with suitably qualified technicians and engineers.
Please contact Acer Care Centre if you have equipment that requires repairs. We would be able provide expert advice on the feasibility of such repairs.
WORKSHOP SERVICES
All Acer Care Centres also has workshop facilities. This include trouble-shooting, module swaps and software loading services. For charges please call the Acer Care centre or email us at ama.acercare@acer.com.
ON-SITE REPAIRS
On-site repairs / board swaps are also available and is based on user requirement especially for Out-Of-Warranty equipment. Please check for latest pricing/quote.
TEST AND CERTIFICATION
Head Office Acer Care Centre maintains a Test and Certification Lab. Here, we test and certify 3rd party software and hardware for use with Acer products.
These tested products are issued with our certification based on our findings are compiled/distributed via our Internet home page for reference.
A hard copy of the tested product can be made on your requests. All submission of test products must be accompanied with a cheque of RM100.00 being processing and testing fee. For more information, please contact Acer Care Centre at Hotline: 1-800-88-1918 ; Voice:8026 6226 or email ama.acercare@acer.com or visit your nearest Acer Customer Service Center.
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