Payments are only accepted through Netpay. We are unfortunately unable to accept payments through manual bank-ins at ATMs or bank tellers.

Shipping and handling cost is calculated at the time of checkout. This will depends on the weight of the item as well as the shipping destination.

Our aim is to have your items shipped to you as fast as possible, orders will be processed within 1-3 business days once payment has been made and confirmed. Generally, a product will take 3 - 5 working days for delivery. Delivery time may vary due to weather conditions and other unexpected occurrences.

All orders are delivered via courier service, and a tracking number for all order parcels will be provided. To track your order, please use the tracking ID updated and track at relevant courier tracking site.

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Please note that all our goods are ship from Malaysia. We want you to be entirely happy with your purchase and your feedback is important to us so if there is something you want to tell us about please let us know by sending us a message. (Find out how to contact us at “Contact Us” section)

Meanwhile, we will accept the returns for items purchased online subject to the following conditions:

• Items must be returned within 7 days of the delivery date.

• You are responsible for any costs associated with returning your items to us.

• Items must be returned in unwashed and unused condition, with all original tags attached. Shoe boxes must be returned in their original packaging including undamaged boxes.

• We are unable to accept returns without boxes or with scratched or dirty soles. Please note that when trying on shoes, you should try them on a clean surface.

• Cash refunds are not available for purchases made on our websites.

• We will refund back in the form of coupons equivalent value once we have received the return item back and confirmed that it meets the above conditions.

• Only returns via courier service or send the following address is accepted.

Cognitive Ventures Sdn. Bhd.

178-A Beach Street

10300 Penang

Malaysia

Important Note:

Returns sent to us is by your own cost and the cost of your return will not be included in the refund that is processed.