All items are thoroughly inspected before delivery. We will not be responsible if the product(s) damaged on arrival due to delivery mishandling.
We will be not be responsible if item lost/non-deliver/damage caused by the courier service company.
All items sold WITHOUT WARRANTY.
Exchange Policy
Products can only be exchanged if INCORRECT.
Exchange will be made upon receipt of the original product.
Please request for exchange by emailing us at arch@archcollection.com.my within 7 days from the day order is received. You have to include the following details in the email: 1. Name 2. Contact Number 3. Order number 4. Product to exchange 5. Reason for return with photo attached
Once we receive your request, we shall contact you within 3 working days for further instructions.
We will be responsible for any costs associated with returning your items to us and re-deliver to you by using our selected courier service company.
Items must be returned in unused condition, with all original tags attached. All packaging must be returned in their original packing in undamaged condition.
We are unable to accept exchange without original packaging. Damaged, dirty or used item will not be accepted.
