We will be introducing new payment options once we’ve identified a more efficient payment machanism.
Shipping and handling costs are calculated at the time of checkout. This will depend on the size or weight of the items as well as the shipping destination.
Our aim is to have your items shipped to you as fast as possible, orders will be processed within 1-3 business days once payment has been made and confirmed. Generally, a product will take 5 - 7 working days for delivery. Delivery time may vary due to weather conditions and other unexpected occurrences.
All orders are delivered via courier service, and a tracking number for all parcels will be provided. To track your order, please use the tracking ID updated and track at relevant courier tracking sites.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
TERMS and CONDITIONS
Please note that our products are genuine, and are shipped from Malaysia. We want you to be totally satisfied with your purchase, hence your feedback is important to us. Please share with us your buying experience and feedback. (Find out how to get in touch with us at the “Contact Us” section)
Should you find the need to return your newly purchased products, we will accept returns for items purchased online subject to the following conditions:
Items must be returned within 7 days of the date of delivery.
You are responsible for any costs associated with returning your items to us.
Items must be returned in unwashed and unused condition, with all original tags attached. Shoe boxes must be returned in their original packaging in undamaged condition.
We are unable to accept returns without boxes or with scratched or dirty soles. Please note that when trying on shoes, you should try them on a clean surface.
Cash refunds are not available for purchases made on our websites.
We will refund you in the form of coupons in equivalent value once we have received the return item back and confirmed that it meets the above conditions.
Only returns via courier service shall be accepted, or alternatively, you can hand deliver them to:
FIT Performance Sdn Bhd
Suite 301, LG17 Lower Ground Floor,
199 Jalan Tun Razak, 50400,
Kuala Lumpur, Malaysia.
Returns sent to us is at your own cost and the cost of your return will not be included in the refund that is processed.
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