TERMS and CONDITIONS

Welcome to Kadokawa GEMPAK STARZ Store.

General

The terms and conditions may be changed, moved, or deleted at any time. Kadokawa GEMPAK STARZ SDN BHD has the rights to change the contents of the terms and conditions at any time without any notice. Violators of these terms and conditions will face immediate action by Kadokawa GEMPAK STARZ SDN BHD.

Products

Kadokawa GEMPAK STARZ SDN BHD cannot guarantee that the actual products will be exactly as shown on screen due to different monitor settings.

Inaccuracy of Information

From time to time, there may be information on this store that contains typographical error, inaccuracies, and/or omissions, that may relate to the product description, pricing, availability, and content. Kadokawa GEMPAK STARZ SDN BHD reserves the rights to correct any errors or inaccuracies, and change or edit information without prior notice to customers. If you are not satisfied with your purchased product(s), please return it to us with the receipt. Please refer to our “Return and Refund Policy”.

RETURN and REFUND POLICY

If you are not satisfied with your purchase, you may return the product(s) to us together with the receipt.

For a product to be eligible for a refund, it should be returned in new and unused condition and in its original shipping container as received. No refund will be given for any product(s) that have been used, damaged, or altered. KADOKAWA GEMPAK STARZ SDN BHD will not be responsible for returns lost in transit. Once the returned product has been checked and approved, a refund will be issued within 14 days.

Please return your purchase to the following address:
KADOKAWA GEMPAK STARZ SDN BHD
17&19, Jalan 8/146,
Bandar Tasik Selatan,
57000 Kuala Lumpur.

Please contact us at payment@gempakstarz.com or 03-90561637 if you have any questions.