Please read the following Terms of Use carefully before using this website. Your use of the House Of Leather website constitutes your agreement to following rules. House Of Leather reserves the right, at any time, to modify, alter or update these Terms. You agree to be bound by any modifications, alterations or updates. If you do not agree with any of these Terms, do not use the House Of Leather website.
Consumer
Luggage
We provide FOC service charge during the warranty period. After the warranty, the company will charge service charges on wear and tear component cost, if repairable. Consumer may send to HOL boutiques to repair.
Product Quality Assurance:
WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. All official items sold are not refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:
| Reasons | Description |
| Damaged | The product damaged in delivery |
| Manufacturing Defects | The product does not function as described in its manufacturer specification |
| Incorrect / wrong item | Not the product the customer ordered (e.g. wrong size, wrong color or wrong model) |
For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.
General Notes:
Warranty:
1 month warranty except for best buy item and promotion item up to 60% discount and above.
Return Instructions:
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.
Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive your RA number. House of Leather will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. House Of Leather does not refund shipping and handling charges.
Refunds generally take 7 days, however may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
Refunds:
Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will issued to the original card.
Once we receive your return package, your refund will be processed within 10 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.
Please email us at hol.lmall@superbuy.my to assist you for return and refunds.
Sitemap
Information
