Return or exchange procedures
Please request for return or exchange by emailing us at ogawa-corporatesales@ogawaworld.net within 7 days from the day order is received. You have to include the following details in the email:

Order no:
Contact no:
Product to return or exchange:
Reason for return or exchange (so that we can improve!):

Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear all the shipping charges. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email
ogawa-corporatesales@ogawaworld.net first so that we can provide you with complete return instructions.