Damage and Returns

If the contents are found to be damaged on delivery, please do not sign acceptance. Instead, make a note on the delivery order and call our head office/drop us an email. We will arrange for a new replacement at no extra cost.

Returns Policy

We will refund or accept returns on the following basis:

• Product did not arrive;
• Product arrived damaged;
• Wrong product was delivered;
• Product has expired;

All other reasons will be considered on a case-by-case basis. Please check your products carefully upon delivery to ensure that it is correct and in good physical packaging condition before accepting the delivery.

Exchange Policy

Customers can request for an exchange if the product is found to cause an allergic reaction and is unused. However, customers will have to bear the full cost of shipping in this instance.

For local web orders, we regret customers cannot make exchanges at the shops. Exchange will have to be done at our head office. Please call ahead to make an appointment to see our web order department personnel to make the exchange.