A. Warranty

1. TP-LINK provides 2 years warranty to all of our models (except power bank) based on the S/N (serial number) or the purchase invoice date. Note: The first two number of S/N means produce/purchase year and the 3 no, means produce/purchase month. ”A” means OCT,”B” means NOV,”C” means DEC.

2. Tp-Link provides postage service for customer. Our TP-LINK Technical and get RMA number (only for N users)

3. For power bank, we provide one year repair warranty.

4. No international warranty

5. In accordance with real-time inventory for warranty

6. For the power adapter ,antenna or other accessories of our products, we provide 3 months warranty

For below conditions, we will not provide warranty , please kindly check and take care:

1. Product is physical damaged, watered, burned, or other manmade damaged.

2. Model is opened, or serial number, missing, or parts of the model missing

B. RMA REQUEST

1. Contact us through our Technical, our representative will reply to you within 24hours.

2. If you make a phone call to our Technical Support Line, we’ll try our best to solve the problems over the phone. If more information is needed, TP-LINK engineer shall call back within 24hours to clarify.

3. If the product is judged to be defective, the representative will be provide a RMA number. Please take the RMA number, the defective product and purchasing proof to the reseller or TP-LINK service center for warranty.

Distributors and dealers have to follow the above points, and do necessary testing while receiving the peripherals from cusumer.TP-LINK engineer will retest ll RMA models, we will do warranty the product once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.