WHAT SHIPPING OPTIONS ARE AVAILABLE?

Currently we are only able to accept online orders to shipping addresses within the Malaysia (Western and East), and do not ship internationally.

HOW DO I WANT TO RECEIVED THE ITEM(S)?

Currently we are delivering by using the Courier Service (POS LAJU only).

DO I HAVE TO PAY FOR SHIPPING?

EAST Malaysia - First 0.5kg, RM7.16 shipping fee. Every subsequent 0.25kg will be RM1

SABAH Malaysia - RM 10 shipping fee. Every subsequent 0.25kg will be RM2

SARAWAK Malaysia - RM9 shipping fee. Every subsequent 0.25kg will be RM1.5

HOW DO I CHANGE THE DELIVERY ADDRESS?

Should you wish to change your delivery address, please contact us with your order details at tronsmart.malaysia@gmail.com. Please note that should your order already be packed and ready for pick up we will not be able to amend the address.

HOW LONG DOES IT TAKE FOR THE OREDER TO BE DELIVERED?

We expect orders to be packed within 24 hours of when the order has been placed (excluding weekends). Once your order has been shipped via Courier Post we will update the tracking in Lelong system, we expect the parcel to arrive within 1 to 7 business days. (Please note that should there be delays within the postal system, this may delay the arrival of your parcel.) Tronsmart Official Store (Lmall) is not liable for unforeseen circumstances beyond our control that delay the delivery, such as: flight delays, adverse weather conditions, or congestion. In these situations we will try our best to notify you of the delay and inform you of the estimated delivery date.