Philips.My aims to make the delivery experience of your purchased items quick and hassle free.

Coverage

We are currently deliver within Malaysia only items (East and West Malaysia) but rest assured that we are working to extend worldwide shipping in stages.

Besides our own delivery team, we work in partnership with 2 big logistic companies: GD EXPRESS and POSLAJU to serve our customer best.

Standard Shipping Time Frame for Malaysia Deliveries

• Blip will process your order and ship it to you within 5 -10 working days depending on the ordered date/ time. Not applicable to out-of-stock items.

• All the deliveries will be made during business days. In all domestic shipping options, Business Days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays

• Special delivery arrangements can be made ;€‹ ;€‹by contacting us at customer.service@blip.my; However, please take note that different rates may apply

Shipping and Handling Charges

• Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered. Free shipping may be available for selected items with a promotion and will be clearly indicated on the product posting. Shipping charges are calculated automatically based on your cart items

• Shipping and handling charges are payable upon checkout (if applicable)

Damaged and Missing Items

• If you have received an item that has been damaged or have missing items from your order, contact us at customer.service@blip.my within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy

• For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside the other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered

Tracking of Shipment / Delivery

• Upon shipping arrangement, we will notify you the shipping/ delivery tracking number via email after 5 working days.

• We are currently in the midst of setting up our shipping/ delivery tracking system and hope to serve you better in the future

   

Acknowledge receipt of goods

• Source of identification is not required during the delivery on your purchase

• However, you are required to sign and acknowledge the consignment note upon receiving your bill purchase

• Should you independently designate a third party to receive your items on your behalf, the third party may be required to produce his identification card for recording purposes

Out-of-Stock Products

• We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within three (3) business days of your order

Philips.My reserves the rights to cancel or reject any transaction.

Should you have any concerns, questions or comments, please contact us at: customer.service@blip.my