DELIVERY


Delivery Time

Estimated order-cycle time:
1–3 working days (from the time X1R Asia receives your order until delivery)


Days

Activity

Working day 0

Order submitted and receives to X1R Asia for processing.

Working day 1

X1R Asia confirms your order details and payment, and downloads the order. Note that payment must be received before the order is confirmed, may take at least one additional day for payment.

Working day 2-3

Courier Service to Pick up and deliver to customer door.


We keep you informed

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

Potential Delays

Please note that your order may be delayed due to the following reasons:

  • If payment is not approved.
  • If there are stock shortages.
  • Delivery to remote areas is subject to our courier service and delivery scheduling.
  • If you are not available at the time of attempted delivery, will reschedule the delivery subject to courier service.

Standard Delivery

Delivery time slots are subject to our courier service delivery scheduling.

What is not included in a standard delivery?

  • Expedited delivery service
  • Delivery on weekends or public holidays, subject to our courier service
  • Time-specific delivery
  • Deferred or fixed delivery dates
  • Authority to pick up the order from courier service

To check order status

Call to check order status, +603-4260 3852, or Email us at estore@x1r.com.my

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