1 Year Warranty By Apple
Our vision has always been to create an iPhone that is entirely screen. One so immersive the device itself disappears into the experience. And so intelligent it can respond to a tap and even a glance. With iPhone X, that vision is now a reality. Say hello to the future.
Design and Display
It’s all screen.
Super Retina Display
With iPhone X, the device is the display. An allâ€‘new 5.8â€‘inch Super Retina screen fills the hand and dazzles the eyes.
The display employs new techniques and technology to precisely follow the curves of the design, all the way to the elegantly rounded corners.
OLED Designed for iPhone X
The first OLED screen that rises to the standards of iPhone, with accurate, stunning colours, true blacks, high brightness and a 1,000,000 to 1 contrast ratio.
A tiny space houses some of the most sophisticated technology we’ve ever developed, including the cameras and sensors that enable Face ID.
The most durable glass ever in a smartphone, front and back. Surgicalâ€‘grade stainless steel. Wireless charging. Water and dust resistance.
Familiar gestures make navigation natural and intuitive. Instead of pressing a button, a single swipe takes you home from anywhere.
Design and Display
How do you create a deeply intelligent device whose enclosure and display are a single, uninterrupted element? That’s the goal we first set for ourselves with the original iPhone. With iPhone X, we’ve achieved it.
The purest expression of iPhone.
To create a continuous surface, with nothing to get in the way of your experience, we replaced the Home button with new yet familiar ways to navigate.
Intuitive gestures make it easy to get around.
A single swipe from the bottom takes you home.
To reveal all your open apps, simply swipe up and pause.
Swipe down to instantly open the customisable Control Centre.
So much technology. In so little space.
The TrueDepth camera system allows you to take amazing photos and enables Face ID. It’s housed in a tiny space at the top of the display, yet within this miniaturised module are some of the most advanced technologies we’ve ever developed.
Introducing Super Retina. Beauty through engineering.
The OLED panel in the Super Retina HD display isn’t just any OLED. It’s custom built to our exacting standards, allowing for an HDR display with a 1,000,000 to 1 contrast ratio, high resolution and brightness, wide colour support and the best colour accuracy in the industry.
Brilliance to the edges.
Using innovative folding and circuit stacking technology, the OLED panel follows the curves of the device into the farthest reaches of the corners. Then it uses a process called subpixel anti-aliasing to tune individual pixels for smooth, distortion-free edges.
The best colour accuracy in the industry.
The advanced colour management system in the Super Retina HD display is the best in the industry. Which means that whatever colour mode your content uses - P3, sRGB - iPhone X automatically displays in that format. So the colours you see are the colours the director or designer intended.
For a more comfortable viewing experience.
True Tone technology uses an advanced sixâ€‘channel ambient light sensor to subtly adjust the white balance onscreen to match the colour temperature of the light around you. So images on the display look as natural as on a printed page, reducing eyestrain.
Now playing for the first time on iPhone.
iPhone X is a true High Dynamic Range (HDR) display. You can watch movies and programmes in Dolby Vision and HDR10. Your HDR photos will look even more amazing. And you’ll be able to watch HDR titles from iTunes, Netflix and more.
The most durable glass ever in a smartphone.
The front and back are all glass - the most durable we’ve ever made, with a strengthening layer that’s 50 per cent deeper. A seven-layer ink process allows for precise hues and opacity, and a reflective optical layer enhances the colours. And an oleophobic coating lets you easily wipe off smudges and fingerprints.
Wireless charging for a wireless world.
We’ve always intended iPhone to be a truly wireless device, free from charging cables and headphone cords. With a glass back and an embedded wireless charging system, iPhone X is designed for a wireless future.
Surgicalâ€‘grade stainless steel.
The stainless steel band that wraps around and reinforces iPhone X is a special Apple-designed alloy that’s both durable and more pure, and it polishes beautifully. For the space grey finish, we use a process called physical vapour deposition to precisely match the colour of the stainless steel band to that of the glass.
Resists water, splashes and dust.
iPhone X is precision-engineered at the microscopic level to protect against water, splashes and dust.
A revolution in recognition.
Your face is now your password. Face ID is a secure and private new way to unlock and authenticate.
Face ID is enabled by the TrueDepth camera and is simple to set up. It projects and analyses more than 30,000 invisible dots to create a precise depth map of your face.
What could be more natural than a touch? A look. That was the insight behind Face ID, a powerful and secure authentication system that’s even more convenient than Touch ID. It makes unlocking your iPhone X fast, easy and intuitive.
The incredible technology behind incredible simplicity.
The TrueDepth camera system is composed of multiple innovative technologies. Working together in real time, they use a detailed depth map of your face to recognise you in an instant.
Your face is your secure password.
With Face ID, iPhone X unlocks only when you’re looking at it. It’s also designed to protect against spoofing by photos and masks. Your Face ID information is encrypted and protected by the Secure Enclave. And it’s private - your data doesn’t leave your device and is never backed up to iCloud or anywhere else.
Once it knows you, it knows you.
Face ID uses advanced machine learning to recognise changes in your appearance. Wear a hat. Grow a beard. Put on glasses. You can even use Face ID with many types of sunglasses. So even if your friends don’t recognise you, Face ID will.
So smart it only works when you want it to.
For additional security, Face ID is attention aware, meaning it unlocks your iPhone X only when you look toward the device with your eyes open. That means Face ID can also reveal notifications and messages, keep the screen lit when you’re reading, or lower the volume of an alarm or ringer.
Portrait Mode Selfies
Create beautiful selfies with sharp foregrounds and artfully blurred backgrounds.
A new feature in Portrait mode, Portrait Lighting produces impressive studioâ€‘quality lighting effects.
The TrueDepth camera analyses more than 50 different muscle movements to mirror your expressions in 12 Animoji. Reveal your inner panda, monkey or robot.
How much innovative thinking can you fit into a tiny space? Quite a lot, it turns out. The TrueDepth camera system houses sophisticated cameras and sensors for new capabilities only possible with iPhone X.
Tremendous innovation in a minuscule space.
An intricate system of powerful technologies work with A11 Bionic to enable Face ID, selfies with Portrait mode and Animoji.
Your face is your secure password.
The revolutionary authentication system in iPhone X begins with data captured by the TrueDepth camera. Sensors read the unique geometry of your face and compare it to information protected by the Secure Enclave of the A11 Bionic chip. If there’s a match, iPhone X unlocks.
For selfies with real depth.
Shoot selfies with a depth-of-field effect that puts your face in sharp focus against an artfully blurred background. The TrueDepth camera, along with the A11 Bionic chip, captures the photo and creates this effect with the tap of a finger.
For selfies with studio effects.
Inspired by extensive research into the art and science of portraiture, all-new Portrait Lighting uses sophisticated algorithms to calculate how your facial features interact with light. Then it uses that data to create stunning lighting effects.
Your face in sharp focus against a blurred background.
A clean look with your face brightly lit.
Dramatic shadows with highlights and lowlights.
Your face spotlit against a deep black background.
Stage Light Mono
Like Stage, but in classic black and white.
A new way to get into character.
Admit it. You’ve always wanted to be a unicorn. Working with the A11 Bionic chip, the TrueDepth camera captures and analyses more than 50 different muscle movements, then mirrors your expressions in any of 12 different Animoji.
Share the fun.
Animoji include your voice and you can share your videos within Messages.
Create videos that take you to new worlds.
Clips is a free app that lets you make fun, shareable videos with text, graphics, effects and more. Selfie Scenes on iPhone X make Clips even more fun, using the TrueDepth camera to place you in 360° animated landscapes, abstract art and even aboard the Millennium Falcon from Star Wars: The Last Jedi.
Dual 12MP Cameras
The art of photography.
Larger and faster 12-megapixel sensor. A new colour filter. Deeper pixels. And a new telephoto camera with OIS.
Depth-sensing cameras and precise facial mapping create striking studioâ€‘quality lighting effects.
Both rear cameras have optical image stabilization and fast lenses for outstanding photos and videos even in low light.
The wide-angle and telephoto cameras on iPhone X enable optical zoom, as well as digital zoom of up to 10x for photos and 6x for videos.
Dual 12MP Cameras
Can a camera capture more than meets the eye? To find out, we integrated faster, optically image-stabilised cameras with the advanced machine learning of the A11 Bionic chip. The result is a photography system that sees more, understands more and does more.
An ƒ/1.8 six-element lens, optical image stabilisation (OIS) and a larger, faster 12â€‘megapixel sensor make the most popular camera in the world even better.
Using a state-of-the-art seven-magnet solution, iPhone X includes a second OIS system in the powerful ƒ/2.4 telephoto camera. Together the two cameras enable optical zoom to bring you closer to your subject. And deliver amazing shots with Portrait mode.
For a more beautiful depthâ€‘ofâ€‘field effect.
Portrait mode gets even better, with sharper detail, more natural background blurring, improved performance in low light and access to the flash when you need it.
Real-time studio lighting effects.
Based on core photographic lighting principles, Portrait Lighting combines complex software and hardware like depthâ€‘sensing cameras and facial mapping to produce the effect of real studio lighting.
Your subject’s face in sharp focus against a blurred background.
A clean look with your subject’s face brightly lit.
Dramatic shadows with highlights and lowlights.
Your subject’s face spotlit against a deep black background.
Stage Light Mono
Like Stage, but in classic black and white.
New advanced ISP.
Photo ops, optimised.
The intelligent, Apple-designed image signal processor detects elements in the scene - like people, motion and lighting conditions - to optimise your photos even before you take them. It also delivers advanced pixel processing, wide colour capture, faster autofocus and better HDR photos.
For images that shine in low light.
One of the hardest things in photography is getting great photos and videos in low light. Optical image stabilisation in both rear cameras makes it effortless. So when the day ends, your creativity is just beginning.
From the moment you capture a photo to your final edit, iPhone X makes it even easier to create spectacular shots. And next-generation HEIF compression technology lets you take new photos with the same quality as before at half the file size. So snap away.
Live Photo Effects and New Filters
Transform a Live Photo you love into a fun video loop. Make it bounce back and forth. Turn fireworks into bright streaks across the sky with a beautiful long exposure effect. And apply new filters for more natural skin tones or to add classic looks to portraiture.
Quad-LED True Tone Flash with Slow Sync
Slow Sync flash combines a slow shutter speed with a short strobe pulse. It’s useful in low light when you want a brighter foreground subject with a properly exposed background. And the quad-LED True Tone flash delivers illumination that’s up to two times more uniform, helping to reduce hot spots.
Videos that belong on the big screen.
Whether you’re a proud parent, a film student or a working director, iPhone X lets you shoot phenomenal movies. An Appleâ€‘designed video encoder performs real-time image processing for optimal quality. And with HEVC compression, you’ll get the same video quality as before at half the file size.
Advanced video stabilisation uses a new, larger sensor and the powerful ISP to stabilise everything you’re shooting. And optical image stabilisation is designed to reduce motion blur and hand-shake in lowâ€‘light videos. So your movies look steady even if your hand isn’t.
Photos taken with iPhone X.
We asked amateur and professional photographers around the world to take iPhone X and shoot what inspires them. The images they captured are beautiful examples of what the cameras on iPhone X can do.
Introducing A11 Bionic. The most powerful and smartest chip ever in a smartphone, with a neural engine that’s capable of up to 600 billion operations per second.
The four efficiency cores in the allâ€‘new CPU are up to 70 per cent faster than A10 Fusion. And the two performance cores are up to 25 per cent faster.
Machine learning lets Face ID adapt to physical changes in your appearance over time.
A second-generation performance controller and custom battery design that lasts up to two hours longer between charges than iPhone 7.
The new Appleâ€‘designed threeâ€‘core GPU is up to 30 per cent faster than A10 Fusion.
A11 Bionic powers extraordinary augmented reality experiences in games and apps.
Can you create a chip that’s both powerful and intelligent? Meet A11 Bionic, the most powerful and smartest chip ever in a smartphone.
With six cores and 4.3 billion transistors, A11 Bionic has four efficiency cores that are up to 70 per cent faster than the A10 Fusion chip and two performance cores that are up to 25 per cent faster. The CPU can even harness all six cores simultaneously when you need a turbo boost.
What a neural engine is.
A neural engine is hardware that’s purpose-built for machine learning, a type of artificial intelligence that enables computers to learn from observation. It’s capable of incredibly fast computations needed by neural networks while also being incredibly efficient.
What a neural engine does.
The neural engine in the A11 Bionic chip is a dual-core design that recognises people, places and objects. It tears through machine learning tasks at up to 600 billion operations per second and is the driving force behind innovative new features like Face ID and Animoji.
Engineered for efficiency.
A11 Bionic manages its enormous power intelligently by directing tasks between the performance and efficiency cores. So the things you do most often - like texting and browsing the web - happen quickly while using less energy. Add a custom battery design and what do you get? iPhone X lasts up to two hours longer between charges than iPhone 7.
Augmented reality. Augmented.
With the A11 Bionic chip, AR games and apps reach a new level of fluidity and realism.
Silicon made for Metal 2 and Core ML.
Metal 2 is Apple-designed graphics software that lets developers build consoleâ€‘style games. Core ML enables developers to integrate machine learning into their apps. The GPU in A11 Bionic is optimised for these new, immersive 3D games and AR experiences.
Wireless charging for a wireless world.
With no charging cable required, iPhone X is truly designed for the future of wireless.
A Wireless World
Charge with wireless charging stations and mats in hotels, cafés and airports around the world.
Introducing the AirPower mat. Just set your iPhone, Apple Watch and AirPods anywhere on the mat to charge them wirelessly.
How do you make an iPhone designed for a wireless world? By building on wireless technology like headphones and advanced networking to introduce easy wireless charging. The glass back, together with an efficient charging system, allows you to simply set iPhone X down to charge it up.
Designed to work everywhere.
We wanted people to enjoy the convenience of wireless charging anywhere. So iPhone X works with Qi wireless chargers commonly found in hotels, cafés, airports and cars. Belkin and mophie have also developed two new wireless chargers designed for iPhone X.
Radically simpler wireless charging.
The elegant, ultra-thin new AirPower mat lets you charge multiple devices wirelessly, without requiring them to be fixed in one spot. Just lay up to three compatible devices - like the latest iPhone, Apple Watch and AirPods - anywhere on its surface to charge them simultaneously.
A groundbreaking iOS for a groundbreaking iPhone.
Designed for iPhone X
A phone that’s all screen required an entirely rethought OS with new capabilities and gestures.
New with iOS 11
Send Animoji in Messages. Customise the Control Centre. And discover new music with friends in Apple Music.
Experience mind-blowing AR games and apps on the world’s largest platform for augmented reality.
The world’s most advanced mobile operating system.
iOS brings iPhone and iPad to life in incredibly personal and powerful ways. The interface is beautiful and easy to use. Intelligent suggestions appear just when you need them. And advanced technologies protect your privacy and security. Once you’ve experienced iOS, you’ll understand why so many people love using iPhone and iPad.
Easy to Use
Tap. Swipe. Scroll. See, you already know how to use it.
From the moment you pick up your device, you’re up and running. iOS has always been designed for Multiâ€‘Touch interactions. So you can tap your favourite app and get straight to work - or play. Swipe to the right to see what’s going on today. Scroll through thousands of photos in seconds. Everything about iOS is designed to look beautiful and work beautifully.
More capable than ever. So you can be too.
iOS 11 brings iPhone and iPad to life like never before, making every experience more powerful and personal. New features and capabilities fundamentally improve the way you do things. The Files app brings all your files together. With the new Dock on iPad, finding your favourite or recently used apps is effortless. Drag and Drop lets you easily move text, photos and files around on your iPad, while multitasking makes it even smoother to work in multiple apps simultaneously.
Hardware and software designed together. For an experience that stands apart.
When hardware and software are made for each other, everything just works. Incredibly well. Apps make use of hardware features such as the powerful A11 Bionic chip with its neural engine. iOS 11 takes advantage of the security of Touch ID and Face ID for advanced authentication. And ProMotion technology on iPad Pro makes Apple Pencil even more responsive.
When you tap the shutter button, the iPhone camera’s image signal processor performs billions of operations - including things like face detection, autofocus and exposure control. All so you can capture unbelievably vivid pictures in a flash.
When paired with the new iPad Pro with ProMotion technology, Apple Pencil is smoother and more responsive than ever. And its latency - the tiny delay between when you begin drawing and the time it appears on the screen - is virtually imperceptible.
Do even more on
iPad with iOS 11.
Watch short films that show how the new features in iOS 11 make iPad - and you - even more capable. Get hands-on tips for using the all-new Dock, enhanced multitasking, the powerfully simple Files app and more.
Augmented reality. Apps that can change your world.
iOS is the world’s largest augmented reality platform. Games and apps now offer fantastically immersive and fluid experiences that go far beyond the screen. Taking advantage of the stunning Retina display and powerful cameras on iPad, you can digitally redecorate your home, explore a city you’ve never visited or even walk with dinosaurs. The possibilities are endless.
Apps as elegant as they are essential.
iOS includes a core collection of Apple-designed apps you’ll use every day like Photos, Maps, Messages, Health and more. Each is engineered to be incredibly intuitive with remarkable attention to detail. And for anything else you want to do, there are millions of apps in the App Store. It’s designed for discovery, so it’s even easier to find that next app you just can’t live without.
iOS knows what you want before you do.
By leveraging the intelligence of Siri, iOS can provide helpful suggestions to make writing a message easier, get you to your destination faster and even recommend apps you’re likely to love. All while keeping your information private.
Maps can learn your daily routine, providing helpful suggestions for places you might like to visit and the fastest way to get there. For example, upcoming meetings on your calendar are automatically presented with suggested routes.
When you search your photo collection, Photos performs billions of calculations to identify images with the specific people, places and things you’re looking for. And with curated photos and even more accurate face recognition, it’s faster than ever to find your favourite memories.
Siri suggests apps you might like to use based on your location and the time of day. When you arrive at the gym, for example, Siri may suggest your favourite personal training app to help you get the most out of your workout.
Protecting Your Data
Privacy and security are at the core of everything we believe. And make.
At Apple, protecting your information is something we build into our processes from the beginning. Whenever we develop a product, we ensure that security and privacy are part of its foundation. These are values we’re deeply committed to because your trust means everything to us.
iOS is designed to put your privacy first. If an app you’ve installed wants access to personal information like location or photos, it asks for your permission. You have complete control over how apps access your HealthKit and HomeKit data. Conversations over iMessage and FaceTime are encrypted, so no one but you and the person you’re talking to can see them in transit. And features built into Safari give you the ability to browse privately, block cookies and prevent websites from tracking you.
iOS offers the most advanced security of any mobile operating system. For starters, hardware and firmware features are designed to protect against malware and viruses, while iOS features help to secure your personal information. Face ID and Touch ID are easy alternatives to entering your passcode each time, preventing unauthorised access to your device. And we give developers tools to make the safest apps possible, including top-notch encryption, App Transport Security and more.
All your devices.
One seamless experience.
With iCloud, iOS can automatically connect many of your Apple products, making things you do every day easier. Like quickly sharing files between devices without having to email them. Or starting a task on your iPad and finishing it on your Mac. And everything’s synced - so when you update a document or photo on your iPhone, the latest version appears on all your devices.
Handoff lets you pick up where you left off.
Start writing an email or text message on your iPhone and finish it on your Mac. Handoff works with iTunes, Music, Mail, Safari, Pages, Numbers, Keynote, Maps, Messages, Reminders, Calendar, Contacts, Notes, Podcasts and Clock.
Send text messages from any of your devices.
Receive a text on your iPhone and reply from your Mac or iPad. You can even send messages from your iPad or Mac by selecting a phone number in apps like Safari, Contacts or Calendar.
Share files wirelessly with AirDrop.
Sharing with AirDrop is faster and more convenient than an email or text, especially since you can send larger files that are too big for many email servers.
Universal Clipboard lets you copy here and paste there.
Copy text, images or video from an app on your iPhone. Then simply paste it into an app on your Mac or iPad.
AirPlay 2. Home, sweet-sounding home.
You can control your AirPlay 2 speakers with iPhone, iPad and Mac, or seamlessly switch between them.3 Play a song in the living room and your kitchen at the same time. Adjust the volume in any room. Or have your music start instantly on all your speakers - in sync with one another.
For safekeeping. And easy sharing.
iCloud securely and safely stores your photos, videos, documents, music, apps, files and more - and keeps them updated across all your devices. So you always have access to what you want, wherever you want it.
iOS even works in your home and your car.
iOS makes home automation secure and easy. So you can do things like have your lights turn on when you pull into the driveway, play music for your cat while you’re out of town, or lock the front door from your iPhone if you forgot to.
CarPlay is the smarter, safer way to use iPhone in your car. It allows you to get directions, listen to your favourite tunes, make calls and more. All in a way that lets you stay focused on the road.
Do Not Disturb
iOS 11 can sense when you might be driving and help keep you from being distracted by calls, texts and notifications. You can customise a message for anyone trying to contact you. And in the case of an emergency, a call or message can come through.
We want everyone to experience the power of iOS.
iOS includes a variety of assistive features that allow people with disabilities to enjoy more of what iPhone and iPad have to offer. Because as technology moves forward, we want to make sure no one is left behind.
You’ll always get the latest updates. Free.
iOS updates are free. And they’re available to download wirelessly on your iPhone and iPad the moment they’re released. Your device can alert you when it’s time to get the latest version. So you won’t miss out on the amazing features in new updates.
Switching to iOS from Android is easy.
The Move to iOS app makes it surprisingly simple to move all your important stuff, such as contacts, calendars and photos, to your new iPhone or iPad. And Apple Support is always standing by if you have any questions.
In the Box
Please note that the currency currently used for transactions at SUPERBUY Official Store is Malaysia Ringgit (MYR). Please refer to the details as below for your payment options.
Domestic: Payment must be made before item delivered. SUPERBUY Official Store only accepts NetPay because of the protection and security of customer. By using NetPay, we can confidently provide customers with a reliable and secure online checkout experience which is just few simple clicks and steps.
We will be informed by system automatically about your payment once you have paid by Netpay (either by Internet banking or Credit Card).
Your order is shipped directly from the Superbuy warehouse via Poslaju or any other reputable courier service. International shipping via DHL is available to all major Countries.
Same Day Shipping*
In most cases we are able to ship the same day (Monday - Friday), provided the order is placed before 3.00pm (GMT +08.00). We cannot guarantee this but make every efforts to do so.
Same day shipping doesn't apply to:
How are shipping and handling charges determined?
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered. Free shipping available for selected items with a promotion and will be clearly indicated on the product posting.
Superbuy ships to over 200 Countries via DHL Express Worldwide. Once you have entered your shipping information, shipping rates will be determined based on the estimated weight of your order including shipping materials, and your zip code.
Damages and Missing Items
If you have received an item that has been damaged or have missing items from your order, contact us by phone at 03-8090 5068 Ext. 211 or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.
For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.
We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within one business day of your order.
Standard Shipping Time Frame for Malaysia Deliveries:
Superbuy reserved the rights to cancel or reject any transaction.
If you have any concerns, questions or comments, please contact us at:
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Some product materials, company names and logos contained within this site are Copyright by the original owner and may be Trademarks of their respective owners.
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SUPERBUY permits you to display or create a hyperlink on your website or personal web blog to individual postings as long as it is for non-commercial purposes only SUPERBUY reserves the right to refuse or remove any submission or posting that violates our standards.
Product Information and Orders
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. SUPERBUY reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Pricing Error Policy
If we found any errors on the price for any items listed in SUPERBUY Official Store, we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agreed to the revised price, order will be cancel and money will be refunded to buyer in full.
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Product Quality Assurance:
WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. All official items sold are not refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:
|Damaged||The product damaged in delivery|
|Manufacturing Defects||The product does not function as described in its manufacturer specification|
|Incorrect / wrong item||Not the product the customer ordered (e.g. wrong size, wrong color or wrong model)|
For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.
Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive your RA number. Superbuy will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. Superbuy does not refund shipping and handling charges.
Refunds generally take 7 days, however may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will issued to the original card.
Once we receive your return package, your refund will be processed within 10 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.
Please email us at firstname.lastname@example.org to assist you for return and refunds.