What's in the box
Please note that the currency currently used for transactions at HETCH Official Store is Malaysia Ringgit (MYR). Please refer to the details as below for your payment options.
Domestic: Payment must be made before item delivered. HETCH Official Store only accepts NetPay because of the protection and security of customer. By using NetPay, we can confidently provide customers with a reliable and secure online checkout experience which is just few simple clicks and steps.
We will be informed by system automatically about your payment once you have paid by Netpay (either by Internet banking or Credit Card).
Your order is shipped directly from the Hetch warehouse via Poslaju or any other reputable courier service. International shipping via DHL is available to all major Countries.
Same Day Shipping*
In most cases we are able to ship the same day (Monday - Friday), provided the order is placed before 3.00pm (GMT +08.00). We cannot guarantee this but make every efforts to do so.
Same day shipping doesn't apply to:
How are shipping and handling charges determined?
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered. Free shipping available for selected items with a promotion and will be clearly indicated on the product posting.
Hetch ships to over 200 Countries via DHL Express Worldwide. Once you have entered your shipping information, shipping rates will be determined based on the estimated weight of your order including shipping materials, and your zip code.
Damages and Missing Items
If you have received an item that has been damaged or have missing items from your order, contact us by phone at 03-8090 5068 Ext. 211 or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.
For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.
How to arrange for self collect item?
Hetch warehouse is located at Puchong, Selangor. Appointment with Hetch must be made 3 business days prior collection. Any walk-in customer without appointment will not be entertained.
Please refer to our business hours and contact us for appointment.
We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within one business day of your order.
Standard Shipping Time Frame for Malaysia Deliveries:
Hetch reserved the rights to cancel or reject any transaction.
If you have any concerns, questions or comments, please contact us at:
Copyrights and Trademarks
The HETCH website, design, text and graphics, and the HETCH logo are service marks of Interbase Resources Sdn Bhd. The HETCH name, website and logo may not be used in any way without prior, written permission from HETCH.
Some product materials, company names and logos contained within this site are Copyright by the original owner and may be Trademarks of their respective owners.
Use of the Site
HETCH permits you to display or create a hyperlink on your website or personal web blog to individual postings as long as it is for non-commercial purposes only HETCH reserves the right to refuse or remove any submission or posting that violates our standards.
Product Information and Orders
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. HETCH reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Pricing Error Policy
If we found any errors on the price for any items listed in HETCH Official Store, we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agreed to the revised price, order will be cancel and money will be refunded to buyer in full.
The HETCH website may contain links to other sites. HETCH is not responsible for the privacy practices of such sites and accepts no responsibility regarding the quality, nature and reliability of such sites.
Product Quality Assurance:
WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. All official items sold are not refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:
|Damaged||The product damaged in delivery|
|Manufacturing Defects||The product does not function as described in its manufacturer specification|
|Incorrect / wrong item||Not the product the customer ordered (e.g. wrong size, wrong color or wrong model)|
For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.
Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive your RA number. Hetch will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. Hetch does not refund shipping and handling charges.
Refunds generally take 7 days, however may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will issued to the original card.
Once we receive your return package, your refund will be processed within 10 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.
Please email us at firstname.lastname@example.org to assist you for return and refunds.