Prolink 4G LTE Unlimited Hotspot WiFi Modem Portable MiFi Router

Terms and Conditions

Warranty Policy

The following terms and conditions apply to PROLiNK brand of products marketed and distributed by Fida Systems (M) Sdn Bhd, which are purchased and used in Malaysia by the original purchaser.

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service and Technical Support at (603) 8023 9151 who will be happy to help.

Please have your full PROLiNK model number and serial number, date of purchase and a brief description of the fault/query when contacting our service team.

Warranty Periods

Important Notes

• The oriiginal dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. It must be presented to the service center.

• Warranty begins on the original date of purchase, and is valid on products purchased and used in Malaysia only.

• For more information, please contact our Customer Service and Technical Support at (603)8023 9151 or email us at support.my@prolink2u.com

What Our Warranty Covers

• Fida Systems (M) Sdn Bhd (hereon known as the Company) warrants PROLiNK's products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.

• Fida Systems (M) Sdn Bhd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty.

• Fida Systems (M) Sdn Bhd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.

• Product item which is "Dead On Arrival" (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests after 7 days will not be entertained.

What Our Warranty Does Not Covers

• Any product on which the Serial Number has been defaced, modified or removed.
• Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.
• Unauthorized product modification, or failure to follow instructions supplied with the product.
• Using under inappropriate on site condition (operating condition may refer to User Manual).
• Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.
• Repair or attempted repair by anyone not authorized by Fida Systems (M) Sdn Bhd.
• Removal or installation of the product.
• Causes external to the product, such as electric power fluctuations or failure.
• Use of supplies or parts not meeting Fida Systems (M) Sdn Bhd specifications.
• Normal wear and tear.
• Damage to, or abuse of the coating on the surface of the display.
• Any other cause which does not relate to a product defect.
• Personal loss, injury or any other damages.
• Removal, installation and set-up service charges.
• On-site warranty unless otherwise stated.
• If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.