Please note that our products are genuine, and are shipped from Malaysia. We want you to be totally satisfied with your purchase, hence your feedback is important to us. Please share with us your buying experience and feedback. (Find out how to get in touch with us at the “Contact Us” section)
Should you find the need to return your newly purchased products, we will accept returns for items purchased online subject to the following conditions:
BALANCEDOT ONLINE
E-7-6 DESA SRI PUTERI
JALAN 2/125G
57100 KUALA LUMPUR, MALAYSIA
Important Note:
Returns sent to us is at your own cost and the cost of your return will not be included in the refund that is processed.
Special for Lmall / Lelong buyer
We are giving special warranty period to our all Lmall or Lelong buyer which is 25 month warranty. Please contact our customer service team and provide your order number to us to claimn the warranty process.
Call: 03-23891527 / +60149566834 / +60146357535
Message / WhatsApp: +60149566834 / +60146357535
Email: malaysia.tronsmart@gmail.com
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