Authentic Products  Warranty  Full Refund
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TERMS & CONDITIONS


Please note that our products are genuine, and are shipped from Malaysia. We want you to be totally satisfied with your purchase, hence your feedback is important to us. Please share with us your buying experience and feedback. (Find out how to get in touch with us at the “Contact Us” section)

Should you find the need to return your newly purchased products, we will accept returns for items purchased online subject to the following conditions:

  • Items must be returned within 7 days of the date of delivery.
  • You are responsible for any costs associated with returning your items to us.
  • Items must be returned in unopen and unused condition, with all original tags attached. Packing boxes must be returned in their original packaging in undamaged condition.
  • We are unable to accept returns without boxes or with product scratched or already unseal condition.
  • Cash refunds are not available for purchases made on our websites.
  • We will refund you in the form of coupons in equivalent value once we have received the return item back and confirmed that it meets the above conditions.
  • Only returns via courier service shall be accepted, or alternatively, you can hand deliver them to:

BALANCEDOT ONLINE

E-7-6 DESA SRI PUTERI

JALAN 2/125G

57100 KUALA LUMPUR, MALAYSIA

Important Note:

Returns sent to us is at your own cost and the cost of your return will not be included in the refund that is processed.

 
POLICY


Special for Lmall / Lelong buyer

We are giving special warranty period to our all Lmall or Lelong buyer which is 25 month warranty. Please contact our customer service team and provide your order number to us to claimn the warranty process.

 

Call: 03-23891527 / +60149566834 / +60146357535

Message / WhatsApp: +60149566834 / +60146357535

Email: malaysia.tronsmart@gmail.com